Twitter as a news tool: A case study

by Mathew on August 16, 2008 · Comments

Examples continue to emerge of Twitter being used as a journalistic tool. And not just the “hey, there’s an earthquake” or “hey, my house is on fire” kind of tool, but an integral part of the reporting process. One of the more recent ones comes from the Chicago Tribune, which quite smartly has an official Twitter account that someone in the newsroom monitors. As Poynter Online describes it, people started noticing crowds in Daley Center, and overheard staff from offices there talking about some kind of danger, so they posted something on Twitter.

Eventually, someone contacted “Colonel Tribune” — the Trib’s official Twitter persona — to let them know, and whoever monitors the Twitter account let the news desk know, at which point the traditional reporting process took over. The paper then reported the results of its reporting (a bomb threat) on Twitter, and users re-posted it, spreading the story farther and faster than it might otherwise have gone.

It’s not like it was a huge story, but as Mike Masnick at Techdirt notes, the way it unfolded is an excellent example of how Twitter can be incorporated into the news process — and of how the feedback loop that is created when that happens can benefit traditional media. Another recent example, although somewhat different in execution, was the Brian Stelter story about getting around NBC’s Olympic blockages, which started on Twitter and wound up on the front page.

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  • Interesting. I'm curious to see whether video based versions (12 Seconds, Seesmic, etc) will similarly take off. It seems to me that video is a much better medium to spread news, but I don't record very often because of the effort required to get a good recording - versus text which comes out clear every time.
  • That's a good point, Sid -- for some things, video is definitely
    better. We've already started to see more cellphone video of news
    events being submitted by readers to news sites and places like
    NowPublic.
  • Examples like this are becoming more and more common. I recently saw a list (I forget where) of all newspapers that have twitter accounts and are using them.

    More importantly, many newsrooms have people *watching* their twitter accounts and are therefore able to respond and react to incoming tweets...
  • Matthew - It's really cool how we were able to use Twitter to break the story, and that people actually thought of contacting us.

    On a personal note, I went to school in Buffalo, and I always looked forward to my forays over to Toronto, where I picked up the Globe and Mail!
  • Very cool indeed, Daniel. Thanks for the comment -- and for being a long-time Globe and Mail fan as well :-)
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