TechCrunch, one of the Web’s top tech blogs, sparked a firestorm of criticism with a recent story about Last.fm — the popular music-sharing network that CBS acquired last year — by reporting that the service had turned over a pile of user information to the Recording Industry Association of America. The story turned out not to be true, and Last.fm co-founder Richard Jones responded with a blistering denial, in which he said that TechCrunch was “full of shit.” Plenty of people on Twitter and elsewhere have been using the piece as a stick with which to beat TechCrunch, arguing that the report was irresponsible and the blog has lost all (or most) of its credibility as a result, etc. (some good perspective from MG Siegler here).
Pretty open and shut, right? After all, Erick Schonfeld relied on an unidentified and third-hand source (someone with a friend at CBS, who said they were upset by the handing over of data). The more I thought about this story, however, the less comfortable I felt joining the crowd with torches and pitchforks outside TechCrunch’s door. Was the story clearly wrong? Yes. How closely did Erick check the source? We don’t know. But what we do know is that Erick tried repeatedly to get a comment from the company, and got a one-liner dismissal (which he included).