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While many sites are getting rid of or bad-mouthing reader comments as a haven for trolls, the New York Times says it wants to invest in its comments and find ways of making them better
Choire Sicha, former editor of Gawker and now co-founder of The Awl, points out that the Gawker offices have a large screen mounted on the wall that shows the top most-read stories on the site in terms of unique visitors, allegedly to motivate writers at the blog network (although it's interesting to note that this…

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Updated: I enjoy a good debate about media-related topics pretty much any time, even when I'm supposed to be on vacation with the family in Florida. Today, in between playing shuffleboard and bocce and taking the kids to the swimming pool, I had a rousing back-and-forth on Twitter with Howard Owens -- who was formerly…

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Updated: Kurt Greenbaum has apologized for overreacting in his original response to this incident, although he doesn't explicitly say that he is sorry for calling the school and indirectly causing someone to lose their job. As someone whose job involves thinking about our social-media policies and our approach to comment behaviour, I'm always looking at…

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Since I became the first "communities editor" for The Globe and Mail newspaper in Toronto almost a year ago, I've spent a lot of time thinking about what makes for a good community - a healthy community - and what makes for a bad one. I've looked at every newspaper I can think of and…