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	<title>mathewingram.com/work &#187; beacon</title>
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		<title>Beacon: Zuckerberg brings the mea culpa</title>
		<link>http://www.mathewingram.com/work/2007/12/05/beacon-zuckerberg-brings-the-mea-culpa/</link>
		<comments>http://www.mathewingram.com/work/2007/12/05/beacon-zuckerberg-brings-the-mea-culpa/#comments</comments>
		<pubDate>Wed, 05 Dec 2007 18:58:58 +0000</pubDate>
		<dc:creator>Mathew</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Social networks]]></category>
		<category><![CDATA[Web2.0]]></category>
		<category><![CDATA[beacon]]></category>
		<category><![CDATA[zuckerberg]]></category>

		<guid isPermaLink="false">http://www.mathewingram.com/work/2007/12/05/beacon-zuckerberg-brings-the-mea-culpa/</guid>
		<description><![CDATA[It&#8217;s like deja vu all over again, as baseball legend Yogi Berra reportedly said. Just as the Facebook news feed pushed the bounds of what users felt was appropriate in terms of privacy, and caused a backlash that eventually led to a mea culpa (Latin for &#8220;I screwed up big-time&#8221;) from CEO Mark Zuckerberg, Facebook&#8217;s [...]]]></description>
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<p>It&#8217;s like deja vu all over again, as baseball legend Yogi Berra reportedly said. Just as the Facebook news feed pushed the bounds of what users felt was appropriate in terms of privacy, and caused a backlash that eventually led to a mea culpa (Latin for &#8220;I screwed up big-time&#8221;) from CEO Mark Zuckerberg, Facebook&#8217;s new Beacon Web-tracking &#8220;feature&#8221; has done almost the same thing &#8212; except that it pushed the bounds of privacy as a way of serving advertisers&#8217; interests, not users&#8217; &#8212; and sure enough, <a href="http://blog.facebook.com/blog.php?post=7584397130">here comes the mea culpa</a>.</p>
<p>In addition to taking the blame for blowing it, Zuckerberg says that users will now be able to opt-out of the entire feature completely, with a simple click. And it seems as though Marky-Mark may have learned a thing or two about taking the heat: in the case of the news feed, the Facebook CEO at first tried to laugh off concerns and told people that they needed to chill out a little (I&#8217;m paraphrasing). This time he takes it on the chin right up front:</p>
<blockquote><p>&#8220;We&#8217;ve made a lot of mistakes building this feature, but we&#8217;ve made even more with how we&#8217;ve handled them. We simply did a bad job with this release, and I apologize for it.&#8221;</p></blockquote>
<p>Maybe all of these new features and the frenzy surrounding them are God&#8217;s way of teaching Mark Zuckerberg humility  :-)  In any case, I don&#8217;t want to say that I told you so, but I <a href="http://www.mathewingram.com/work/2007/11/21/facebook-beacon-woes-are-overstated/">kind of saw this coming</a>. I expected that Facebook would push the envelope of what people were comfortable with, and that as a result of that the company would change its new service. </p>
<p>As nice as it might be to see Mark taking the hit and apologizing, however, you have to wonder: how many more times are they going to get whacked for similar ventures? I think Om Malik <a href="http://gigaom.com/2007/12/05/mark-zuckerberg-on-beacon-we-made-mistakes/">has a good point</a>: if Facebook is a social network, then why not ask users what they would or wouldn&#8217;t be willing to tolerate before you roll out a new service?</p>
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		<title>Click here to opt-in to this post</title>
		<link>http://www.mathewingram.com/work/2007/12/01/click-here-to-opt-in-to-this-post/</link>
		<comments>http://www.mathewingram.com/work/2007/12/01/click-here-to-opt-in-to-this-post/#comments</comments>
		<pubDate>Sat, 01 Dec 2007 19:35:40 +0000</pubDate>
		<dc:creator>Mathew</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[privacy]]></category>
		<category><![CDATA[Social networks]]></category>
		<category><![CDATA[beacon]]></category>

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		<description><![CDATA[So the Facebook Beacon privacy train continues to careen down the tracks, braking hard in the turns and doing its best not to come flying off the rails altogether. Already, some of the passengers &#8212; including Coca-Cola, a large maker of carbonated sugar-water that you may have heard of &#8212; have jumped off the train, [...]]]></description>
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<p>So the Facebook Beacon privacy train continues to <a href="http://www.alleyinsider.com/2007/12/nyt-facebooks-zuckerberg-lied-to-us-coke-ditto.html">careen down the tracks</a>, braking hard in the turns and doing its best not to come flying off the rails altogether. Already, some of the passengers &#8212; including Coca-Cola, a large maker of carbonated sugar-water that you may have heard of &#8212; have <a href="http://bits.blogs.nytimes.com/2007/11/30/coke-is-holding-off-on-sipping-facebooks-beacon/">jumped off the train</a>, saying they aren&#8217;t sure that Facebook can salvage the idea and actually produce anything of value for them.</p>
<p>One of the issues for both New York Times writer Louise Story and for Coca-Cola, apparently, is whether Beacon was originally supposed to be &#8212; or is now &#8212; an &#8220;opt in&#8221; service. According to <a href="http://bits.blogs.nytimes.com/2007/11/30/coke-is-holding-off-on-sipping-facebooks-beacon/">her post on the Bits blog</a>, Ms. Story thought Mark Zuckerberg promised it would be opt in, and apparently Coca-Cola got that impression too. To further confuse the issue, Ms. Story now believes that Facebook has changed it to be opt in, but Henry Blodget of Silicon Alley Insider says that <a href="http://www.alleyinsider.com/2007/12/nyt-facebooks-zuckerberg-lied-to-us-coke-ditto.html">isn&#8217;t the case</a>.</p>
<p>As I understand it now, Facebook captures your information through a tracking cookie, and will show you what it has captured when you log in to the site, and then ask you whether you want that data to be sent out to your friends through your news feed. That sounds pretty much like an opt-in service to me &#8212; but not to everyone. Some say it&#8217;s only opt-in if there&#8217;s a global &#8220;yes I want you to track my info&#8221; button somewhere. Mark Zuckerberg seems to feel that by signing up for Facebook, you have effectively opted-in to that idea.</p>
<p>So was Beacon supposed to be opt-in to begin with? <a href="http://bits.blogs.nytimes.com/2007/11/30/coke-is-holding-off-on-sipping-facebooks-beacon/">According to Ms. Story</a>, her understanding was that Facebook would give users the ability to opt in before releasing their data &#8212; but as far as we can tell from the comments made by him and by a Facebook spokesman, they actually meant the opposite: that users would get the ability to opt out, by saying they didn&#8217;t want to broadcast the information. If they didn&#8217;t opt out, in other words, they had effectively opted in. Confused yet?</p>
<p>About all we know at this point is that Facebook is tangled in a rat&#8217;s nest of who said what, and who meant what, and the chorus of criticism is growing louder. As <a href="http://www.alleyinsider.com/2007/12/nyt-facebooks-zuckerberg-lied-to-us-coke-ditto.html">Hank mentions</a>, Moveon&#8217;s petition is one thing, but when a major customer like Coca-Cola thinks you&#8217;re playing fast and loose with what you promised to do, then you have problems.</p>
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		<title>Facebook bows to the Beacon haters</title>
		<link>http://www.mathewingram.com/work/2007/11/29/facebook-bows-to-the-beacon-haters/</link>
		<comments>http://www.mathewingram.com/work/2007/11/29/facebook-bows-to-the-beacon-haters/#comments</comments>
		<pubDate>Fri, 30 Nov 2007 03:03:10 +0000</pubDate>
		<dc:creator>Mathew</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Social networks]]></category>
		<category><![CDATA[beacon]]></category>
		<category><![CDATA[privacy]]></category>

		<guid isPermaLink="false">http://www.mathewingram.com/work/2007/11/29/facebook-bows-to-the-beacon-haters/</guid>
		<description><![CDATA[Nick O&#8217;Neill at All Facebook has the news that Facebook has backtracked on its Beacon feature (as I expected they might), and will now present the data for a Facebook user to approve before it is added to their news feed. In other words, you could now prevent the information about the Christmas present (or [...]]]></description>
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<p>Nick O&#8217;Neill at All Facebook has the news that Facebook <a href="http://www.allfacebook.com/2007/11/breaking-facebook-updates-beacon/">has backtracked</a> on its Beacon feature (as I expected they might), and will now present the data for a Facebook user to approve before it is added to their news feed. In other words, you could now prevent the information about the Christmas present (or Christmakkah present) you bought from being broadcast to the person you bought it for. </p>
<p>Will <a href="http://www.techcrunch.com/2007/11/29/official-facebook-flips-on-beacon/">the statement from Facebook</a> placate all of the Beacon critics? That&#8217;s pretty unlikely &#8212; I think some people have the knives out for anything that they see as an infringement on their privacy, even if they have to agree before their privacy even gets infringed. I know that my friend Leigh, for example, <a href="http://leighhimel.blogspot.com/2007/11/data-doesnt-kill-people-people-kill.html">feels very strongly</a> about the Facebook tracking idea, but I honestly don&#8217;t see what the big deal is <strong>(Update:</strong> I&#8217;m glad to see that Fred Wilson <a href="http://avc.blogs.com/a_vc/2007/11/facebook-and-th.html">agrees with me</a>). </p>
<p>Hopefully now that Facebook has made it even more obvious for users what is being tracked, and they have to explicitly approve it before it&#8217;s added to their news feed, <a href="http://www.facebook.com/group.php?gid=5930262681">some of the complaints</a> will die down. Just to be clear, users have always had to approve the disclosure, but many have complained that it was too confusing, or they weren&#8217;t paying attention, or the opt-out notice disappeared too quickly, or whatever. </p>
<p>So now, as I understand it, Facebook will present you with a notice about the shopping or other behaviour it has tracked through a partner site like Amazon, and if you click OK then it will be <a href="http://mashable.com/2007/11/29/facebook-beacon-changes/">added to your news feed</a>. And then Facebook will let me know that you bought &#8220;<em>Chicken Soup For the Heartless Bastard</em>&#8221; or whatever, and I will promptly ignore that just like I ignore most of the things in my feed.</p>
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		<title>Facebook Beacon woes are overstated</title>
		<link>http://www.mathewingram.com/work/2007/11/21/facebook-beacon-woes-are-overstated/</link>
		<comments>http://www.mathewingram.com/work/2007/11/21/facebook-beacon-woes-are-overstated/#comments</comments>
		<pubDate>Thu, 22 Nov 2007 04:30:30 +0000</pubDate>
		<dc:creator>Mathew</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Social networks]]></category>
		<category><![CDATA[ads]]></category>
		<category><![CDATA[beacon]]></category>

		<guid isPermaLink="false">http://www.mathewingram.com/work/2007/11/21/facebook-beacon-woes-are-overstated/</guid>
		<description><![CDATA[Predictably enough, Facebook&#8217;s new advertising initiative known as Beacon &#8212; the one that follows you around even when you&#8217;re outside Facebook and watches what you&#8217;re buying on partner websites &#8212; has sparked a small frenzy of consternation about privacy, with Charlene Li&#8217;s post about her suddenly public shopping spree at Overstock heading the pack. I&#8217;m [...]]]></description>
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<p>Predictably enough, Facebook&#8217;s new advertising initiative known as Beacon &#8212; the one that follows you around even when you&#8217;re outside Facebook and watches what you&#8217;re buying on partner websites &#8212; has sparked a small frenzy of consternation about privacy, with Charlene Li&#8217;s post about her <a href="http://blogs.forrester.com/charleneli/2007/11/close-encounter.html">suddenly public shopping spree</a> at Overstock heading the pack. I&#8217;m going to side with Justin Smith of Inside Facebook on this one. I think this is pretty much a carbon copy of what happened <a href="http://www.insidefacebook.com/2007/11/21/beacon-concerns-like-news-feed-concerns-of-a-year-ago-will-fade/">with the news feed</a>.</p>
<p>It was almost exactly a year ago that Facebook suddenly allowed everything you did on the site to be published to your news feed so that everyone could see it, and plenty of users <a href="http://www.theregister.co.uk/2006/09/08/facebook_climbdown/">went completely apeshit</a> about it being a heinous invasion of privacy, etc. Facebook was excoriated for the way it handled the announcement, and for the fact that it forced people to opt out instead of allowing them to opt in and configure who saw what, and generally it was a tsunami of negative publicity.</p>
<p>And what is now one of the biggest draws about Facebook, one of the things that makes it so magnetic and social and addictive? The constantly updated info about who&#8217;s doing what, who has uploaded photos, who has joined a group, who has changed their relationship status to &#8220;it&#8217;s complicated.&#8221; In other words, the much-maligned news feed.</p>
<p>Obviously, the Beacon info is in a different category in a lot of ways. It involves things like <a href="http://500hats.typepad.com/500blogs/2007/11/facebook-beacon.html">shopping for coffee tables</a> at Overstock, for example. So what? So Charlene didn&#8217;t notice the alert that asked he if she wanted that info to be broadcast or not. Maybe other people will not notice as well, or will <a href="http://civ.moveon.org/facebookprivacy/071120email.htmlhttp://civ.moveon.org/facebookprivacy/071120email.html">get upset like <a href="http://Moveon.org" title="http://Moveon.org" target="_blank">Moveon.org</a></a> has about how it&#8217;s opt out instead of opt in. </p>
<p>As Justin notes, 100 times as many people got upset about the news feed as joined the Moveon protest, and that one blew over eventually. Maybe Facebook will tweak things so it&#8217;s more obvious, or <a href="http://www.readwriteweb.com/archives/facebook_moveon_beacon_privacy.php">give you the blanket opt-out ability</a> &#8212; or maybe not. I think it&#8217;s mountain and molehill territory myself. Will I have to ignore news feed items about people like Charlene buying coffee tables? Sure. Just the same way I ignore people telling me they just added the Zombie application. Big deal. (My friend Leigh Himel has <a href="http://leighhimel.blogspot.com/2007/11/most-tumors-start-off-as-pre-cancerous.html">a different view</a>).</p>
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